✨ Pre-order your Nailbot in Drop 2 by July 15th ✨

General

How much is Nailbot?

The Nailbot starter kit is $199.99 for those that pre-order in the next drop. It includes the printer hardware, power supply, phone cradle, ink cartridge, sticker pack, nail consumables (White canvas polish, Primer, Seal the Deal Top Coat), alcohol wipes and instruction manual. You download the Nailbot mobile app on your iOS or Android phone and you are set.

Who is the official maker of Nailbot?

Preemadonna is the only and official inventor and maker of "Nailbot". Other entities that deploy nail printers or nail robots are not affiliated with Nailbot or Preemadonna.



Will it work on my nails, my daughter's nails and my friend's nails?

Yep, it will generally work on a variety of fingernails. We use the smartphone’s cameras to detect your fingernail so that we can more accurately print the art.

For Small Nails: Resize to “Small” and “Bottom.” Try placing your nail or the user’s nail in the cradle so that the nail bed is flush with the bottom of the finger guide. 

For Medium or Large Nails: Resize to “Medium” or “Large” and place in either “Bottom” or “Center”. Try placing your nail or the user’s nail in the cradle so that the nail bed is flush with the bottom of the finger guide. 

How easy is Nailbot to Set Up?

Nailbot is relatively easy to set up! We've had a range of different aged users set up Nailbot. If you are under 12, we highly recommend a parent or adult set up Nailbot with and for you.

Generally we've seen folks set up Nailbot in about 5 minutes. You don't need any tools or products, other than what is in the Kit! (You supply your phone and fingernails!)

I am a crowdfunding backer. How do I check the status of my Nailbot?

We are currently shipping units to all USA crowdfunding backers across our various Indiegogo and Kickstarter campaigns. Check that portal for your confirmation and status. You can also message us at contact@preemadonna.com with your email address, order number and any details from your crowdfunding order.

What Resolution Does this Nailbot Print?

This Nailbot is specified to print in one pass over Bluetooth at approx 600 DPI.

Nailbot Starter Kit

How can I remove the print?

You can remove the print with an alcohol wipe. It won’t remove the polish underneath so you can easily print again!

How long do prints last?


The prints can last 5 days if you seal them in with a top coat. Typically the polish chips first. But since it’s so easy to print - we hope you try on lots of new nail art looks.

How long will the Nailbot ink cartridge last?

The Starter Cartridge should last for around 2000-2500 prints if the Nailbot and cartridge are used and stored properly. There is also a print counter in the Nailbot app where you can see the total number of prints.

Nail Care

What ingredients are in your Nailbot system?

Our Canvas White Polish and Nailbot Primer & Nailbot Seal the Deal are formulated without Formaldehyde, Dibutyl Phthalate (DBP), Formaldehyde Resin, Toluene, Camphor, Triphenyl Phosphate, Ethyl Tosylamide, Xylene, MEHQ/HQ, MIT, Palm Oil, Parabens, Animal-Derived Ingredients, or Gluten. Our Nailbot Ink is waterbased and does not require any hazardous labeling required per the directive 1999/45/EG.

Full Ingredient list found here.





What's in the Nailbot Ink Cartridge?
How do I know if my cartridge still has ink?

You can manually check the “Ink Levels” by going to the “Nailbot Settings” section in the Profile section of the mobile app.

Does Nailbot work with all types of polishes?

We’ve spent the past few months testing Nailbot across many types of polishes across brands. We have our favorite that we include in the Nailbot kit and we’ll post additional videos showing how prints look with other polishes. We recommend a lighter nail polish - white or pastel - for better visual results of the print.

Troubleshoot

Is there a Digital Instruction Manual?

Yes! The full manual can be found here.

Will Nailbot need a firmware or software update?

If your Nailbot needs a firmware update - we will alert you via the mobile app with prompts on how to do this. We don’t anticipate this occurring regularly and only in a much needed event.

Why am I getting an orange light when I turn on Nailbot for the first time?

You need to put in an ink cartridge! Follow the instructions in the instruction manual. If you are getting an orange light around the power ring in alternate scenarios, follow the prompts in the Nailbot mobile app. Try turning off Nailbot, unplugging from the electrical outlet and exiting out of the app. Then re-plug into the outlet, turn on Nailbot and re-open the app and repair your Nailbot. 

Nailbot is printing above or below my fingernail. How Do I Print Accurately?

Here is an insider tip to print in the right spot every time!


For Small Nails: Resize to “Small” and “Bottom.” Try placing your nail or the user’s nail in the cradle so that the nail bed is flush with the bottom of the finger guide.

For Medium or Large Nails: Resize to “Medium” or “Large” and place in either “Bottom” or “Center”. Try placing your nail or the user’s nail in the cradle so that the nail bed is flush with the bottom of the finger guide. 

What does it mean if my ink cartridge has streaks or is clogged?


It’s possible that the nozzles in your cartridge are clogged. Often users haven’t waited for their canvas polish and primer to dry before printing and have pushed their nail too high, touching the cartridge nozzles. Take the cartridge out and inspect the nozzles. If it looks like there is a streak, take a lint pad and gently swipe to remove the material. If the lint pad doesn’t remove the streak, you can try an alcohol wipe. If you don’t have a lint pad or alcohol wipe, try using a clean paper towel.  Re-insert the cartridge into the Nailbot and print a few test prints on photo paper or index cards. The streaking should be considerably reduced or gone.

The print is blurry. We checked the cartridge and don't think it's that. What could it be?

Make sure your nails are prepped with both the Canvas polish and Primer. Make sure your nails are dry to the touch after both applications. When placing your finger in the finger cradle, ensure that your nail is in line with the finger guide and there is not too much distance between the finger guide and your nail. Often, users with small nails “press down” too far on the finger cradle foam, thus creating more distance between the finger guide and the fingernail.

Why am I getting "Print Fail" messages on the Nailbot mobile app?

Make sure you are connected to Nailbot via Bluetooth. Make sure your phone has the latest version of the Nailbot mobile app software. Try restarting your Nailbot and the app if this continues message us here or schedule an interactive Troubleshoot Office Hour session.

Shipping, Warranty & Returns

What countries do you ship to?

For our earliest crowdfunding backers, we shipped to the USA and Canada. For the next preorder drops, we will only be shipping within the United States.

Where can I buy more primers, ink cartridges, or other materials related to Nailbot?

You can purchase more on this website. We also give mobile alerts when you are running out of ink via the Nailbot mobile apps.

What is the warranty on Nailbot?
Can I get more customer support?

Sure - here are options:

1. The middle section of the Nailbot mobile apps has interactive videos.

2. Follow our YouTube channel and Insta handle for more content.

3. Message us with any questions.

4. Schedule a personalized "Office Hours" chat with our team for an interactive troubleshoot session.



paint-drop